Pacific Health MD Telehealth Privacy Policy

Effective Date: January 1, 2024

Contact Information: info@pacifichealthmd.com

HIPAA Compliance and Data Security

At Pacific Health MD, your privacy and the security of your personal health information are our top priorities. We are committed to maintaining the confidentiality of your data and adhering to the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of your sensitive healthcare information.

Privacy Protections and Certifications

We go the extra mile to safeguard your data:

- Paubox HITRUST CSF Certified: Pacific Health MD uses Paubox, a HITRUST Common Security Framework (CSF) certified email and data protection solution. This certification ensures robust security measures for your protected health information (PHI).

- SSL Protocol: Our website is secured with Secure Sockets Layer (SSL) protocol, which encrypts data transmitted between your browser and our servers, preventing unauthorized access or data interception.

1. Information We Collect

1.1. Personal Health Information (PHI)

We may collect the following PHI when you use our telehealth services:

- Name

- Date of birth

- Contact information

- Medical history and records

- Insurance information

- Payment information

1.2. Non-Personal Information

We also collect non-personal information, which may include:

- IP address

- Browser type

- Operating system

- Referring website

- Clickstream data

2. How We Use Your Information

We use the collected information for the following purposes:

- To provide telehealth services and consultations.

- To facilitate insurance billing and payment processing.

- To improve our services and website functionality.

- To comply with legal and regulatory requirements.

3. Cookies and Tracking Technologies

Pacific Health MD employs cookies and tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

4. Third-Party Services

Our website may contain links to third-party services for your convenience. These services may have their privacy policies, and we are not responsible for their practices. We encourage you to review their policies.

5. Data Security

We take rigorous measures to protect your data:

- PHI is encrypted and stored securely.

- Regular security assessments and audits are conducted.

- Employee access to PHI is limited and monitored.

- Passwords and access controls are in place.

However, no online transmission method or data storage can be entirely secure. While we do our utmost to protect your data, we cannot guarantee absolute security.

6. Your Choices

You have the following choices regarding your PHI:

- You can access, update, or request the deletion of your PHI.

- You may opt-out of marketing communications from us.

7. Children's Privacy

Our telehealth services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you believe we have collected information from a minor, please contact us immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your data, please contact us at info@pacifichealthmd.com.

Pacific Health MD Telehealth Terms of Use

Effective Date: January 1, 2024

Acceptance of Terms

Welcome to Pacific Health MD. By accessing and using our website and telehealth services, you agree to comply with and be bound by the following Terms of Use. If you do not agree with these terms, please refrain from using our services.

1. Use of Our Services

1.1. Eligibility: You must be at least 18 years old to use our telehealth services. If you are accessing our services on behalf of a minor, you are responsible for ensuring their compliance with these terms.

1.2. Authorized Use: You agree to use our services solely for lawful and legitimate healthcare purposes. Any unauthorized or unlawful use of our services is strictly prohibited.

2. Privacy and Data Security

2.1. HIPAA Compliance: Our website and services are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). Your personal health information (PHI) is protected in accordance with HIPAA regulations.

2.2. Data Collection: We collect and use your data in compliance with our Privacy Policy. Please review our Privacy Policy for more details on data handling and protection.

3. User Accounts

3.1. Account Information: When creating an account with us, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and any activities occurring under your account.

3.2. Termination: We reserve the right to terminate or suspend your account at our discretion, especially if we suspect any violations of these Terms of Use.

4. Intellectual Property

4.1. Ownership: All content, materials, and intellectual property on our website and services are owned by Pacific Health MD or its licensors. You may not reproduce, distribute, or modify these materials without our express permission.

4.2. User-Generated Content: By submitting content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and distribute that content.

5. Limitation of Liability

You acknowledge and agree that Pacific Health MD and its affiliates are not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services. Our services are provided "as is," and we make no warranties or guarantees regarding their performance or availability.

6. Termination

We reserve the right to modify, suspend, or terminate our services or your access to them at any time for any reason, without notice. You can also terminate your account or stop using our services at any time.

7. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of California. Any disputes or claims arising under these terms will be subject to the exclusive jurisdiction of the courts of California.

8. Changes to Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page, and the effective date will be updated.

9. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us at info@pacifichealthmd.com.

Disclaimer: No Physician-Patient Relationship

Important Notice: Pacific Health MD provides telehealth services for informational and healthcare purposes, but it does not establish a physician-patient relationship unless explicitly agreed upon.

1. Telehealth Services

1.1. Informational Services: Our website and telehealth services are designed to provide general healthcare information, guidance, and consultations. These services are not a substitute for professional medical advice, diagnosis, or treatment.

1.2. No Physician-Patient Relationship: Accessing or using our website and telehealth services does not create a physician-patient relationship between you and Pacific Health MD, our healthcare providers, or any affiliated parties.

2. Limitations

2.1. Consultation Requirements: To establish a physician-patient relationship with one of our healthcare providers, you must go through a formal consultation process, which may involve the completion of medical questionnaires and other necessary steps. A healthcare provider will explicitly inform you when such a relationship is established.

2.2. Emergency Situations: If you are facing a medical emergency, do not use our services. Instead, call 911 or visit your nearest emergency room immediately.

3. Consult a Healthcare Provider

We strongly advise you to consult with a licensed healthcare provider for any medical concerns. You should never disregard professional medical advice or delay seeking it because of information you obtain from our website or services.

4. No Guarantees or Warranties

Pacific Health MD does not make any guarantees or warranties regarding the accuracy, completeness, or effectiveness of the information provided on our website or through our telehealth services. We cannot guarantee specific outcomes or results from the use of our services.

5. Changes to the Disclaimer

We may update this disclaimer from time to time. Any changes will be posted on this page, and the effective date will be updated.

6. Contact Us

If you have any questions or concerns about this disclaimer or our services, please contact us at info@pacifichealthmd.com.